Outbound calls are best done with either Preview or Progressive dialing which enable you to make calls more efficiently and boost your sales figures.
With preview dialing, otherwise known as click-to-dial, you simply open a record and click to dial, it’s that simple, the days of manually pressing the buttons on the phone are over. CTI (Computer-Telephony-Integration) means faster more accurate dialing.
With progressive dialing, the system will dial automatically when a record is opened, and also hangup automatically when the call is wrapped-up. In addition, the system can automatically delay the dial by a set amount to give the agent more time to read details on the record depending on the status. In priority-calling mode the system will present the appropriate next record automatically, ensuring call-backs are not missed and actually called at the right time without interrupting agents such as alarms would.
The CallPro CRM software has been developed from the ground up (some 20 years ago) to manage outbound calls. This includes data management as well as call management, and user/agent management. Call Guides, Call Scripts and Call Outcomes (dispositions) are commonly used options. The software is highly configurable to ensure you can work how you want to work and not restricted by system limitations.
CallPro CRM is fully customisable presenting all the data you need, where you need it most, boosting your agent's efficiency and in turn creating more leads into sales.
Call-back management means that call-backs are presented to the agent at the right time without them having to search - or use alarms if that's what you really want to do.
The account details are presented to your agents instantly, preventing them from having to search or manually lookup.
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Our solution enables you to easily integrate with numerous telephony providers. We don’t limit you to specific providers, it’s your choice. We can connect to installed telephone systems such as Avaya, and also a wide range of VoIP suppliers. Click here for more information on the telephone systems we integrate with.
Our own FIVECRM VoIP service is made to measure for the CallPro CRM system. With exceptionally low call rates, this service also becomes the easy option. The free softphone is an added bonus. The services includes:
Click here for pricing and more details
In addition we have extensive integration with CloudCall who have operations in both UK and US. CloudCall is one of our preferred and trusted partners whose integration allows you to perform functions that will boost your productivity. Calls can be automatically recorded, and then linked to the specific call history record- simply press a button to play.
System supervisors have the ability to listen-in to live calls, as well as speak to the agent, or join in with the current conversation - ideal to train new recruits. Agents can transfer calls directly to numbers in a predefined list.
